Cancellation and Refund Policy
100% due at time of booking.
100% of paid prepayments refundable when canceled 30 days before arrival or earlier. 50% of paid prepayments refundable when canceled 15 days before arrival or earlier. 0% refundable if cancelled after.
PETS Leashed and quiet pets are allowed with no extra fee for RV and Tent Campers only. We reserve complete discretion to require guests to immediately remove from the premises any pet that is deemed dangerous or an excessive nuisance. Failure to clean up after your pet will result in a $25 fee.
No pets are allowed in cabins, lodge rooms or Shower and bath house. A $200 fine will be charged for violation.
QUIET HOURS from 10:00 PM until 6:00 AM
CHECK-IN & CHECK-OUT TIMES
Check-out time is before 11:00 AM
Check-in time is after 2:00 PM
OCCUPANCY
RV Campers: Limited to 4 adults (over 12) per campsite. A maximum of 1 vehicle allowed per campsite, limited overflow parking is available for an additional fee.
Tent Campers: Limited to 4 adults (over 12) and one tent.
Cabins and Lodge Rooms: Limited to 4 adults (over 12) per room/cabin.
CAMPFIRES are the responsibility of the guest. Federal law requires that campfires must be contained in the designated fire ring. Fires must be
attended at all times and extinguished when leaving them. Do not move fire ring. Cutting of any standing trees on the premises is prohibited. Please be
aware that state or Federal government agencies may place campfire or grilling restrictions throughout the Black Hills including campgrounds
GRAY WATER cannot be emptied on the ground. It must be disposed of in the campsite sewer. Do not dump into creek.
DAMAGES Anyone who damages campground property will be liable for the cost of the repairs or replacement. All buildings including cabins, shower facilities and lodge rooms are non-smoking—there is a $100 penalty for smoking inside. Customers will be held responsible for any theft of campground property. We are not responsible for lost or stolen personal possessions.
TRASH Please help us protect the environment by placing garbage in designated dumpsters. Please do not leave trash inside fire grate.
WI-FI One of the greatest attributes of Hill City is that it is a bit off the beaten path. This means that we have limited/non-existent Wi-Fi and cell phone service.
Additional Vehicles One vehicle is included in your reservation, additional overflow parking is available for a $10 per day fee.
Extenuating Circumstances Policy
This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation. Guests that are impacted by an event covered by this Policy can cancel their reservation and receive, depending on the circumstances, a cash refund.
Covered Events
This Policy uses the term “Event” to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation.
Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a guest’s authorization to travel.
Declared emergencies and epidemics. Government declared local or national emergencies, epidemics, pandemics, and public health emergencies.
Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.
Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.
Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities and other severe and abnormal weather events.
What is not Covered
Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations
COVID-19 Reservations for stays made after March 14, 2020 will not be covered under our extenuating circumstances policy.
Our extenuating circumstances policy is intended to protect guests from unforeseen circumstances that arise after booking. After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected.